(that's the full error message).

When I click on the episode I get the error message "Sorry under your current setting you can only playback video on WiFi. I contacted NBC. My IP is located in the US (and have no problems playing other channels that have geolocation restrictions). Connected TV Device and Desktop Browser Troubleshooting, Troubleshooting Linking with your TV Providers on Apple TV, Troubleshooting the NBC App on Amazon Fire TV Devices, NBC App Loading and Video Playback Issues, Linking your TV Provider to the NBC and NBCU Family of Apps, Troubleshooting NBC Activation on Your Device, Troubleshooting Location and Location Services on the NBC App and the Live Stream on iOS and Android Mobile Devices. First understand that the NBC website has region restrictions on their videos, so you must be located in the US to use this Plex Channel.

Force Stop the App. 07-29-2015 02:28 PM. This thread finally led me in the right direction, but problem is there is no “Experimental Player” option in the new FireTV interface. Go to Settings>Cellular and make sure Cellular Data is on (Green background around button). Please try restarting both the Plex Media Server and this app." First, thanks for your reply. It is most likely something about your settings, hardware, or some files that got corrupted. This solves most errors that we see for people who have access and are in the correct location to access our content. ABC, FOX, CBS, HGTV, Food Network and Nick Jr. all work perfectly. When I click on the episode I get the error message "Sorry under your current setting you can only playback video on WiFi.
And make sure you have the latest version of Plex Media Server (v9.15.2) since it will include the latest updates to the URL services.

I'm in the NBC app trying to watch a show. The issue turned out not to be with my phone cell data (which was already enabled for all apps) but within the NBC app itself: Select the gear icon (on the version I'm using it's on the bottom right) and toggle Allow Video Over Cellular to green. Then go to Settings > Applications > Manage Installed Applications. Reopen and see if that works. ABC, FOX, CBS, HGTV, Food Network and Nick Jr. all work perfectly. Otherwise, the best thing to do is to post on the Android forum and include your device and PMS logs. I can get back to the previous screen and hit play again and it plays the content, again for just a minute or so. This affects the fire tv stick 4k too but luckily my 1080p fire stick works just fine. Please try restarting both the Plex Media Server and this app.” I’ve checked to see if there are any updates to the channel apps (none) as well as restarting both devices many times - so I’m thinking there is a problem with the NBC channel app? I remember receiving a similar message for a video and then the Plex app for Android kick me out of the entire app. After doing some further testing on all installed channels, NBC and CBC apps give the same error response - “An error occurred while attempting to play this video. If you'd like to connect via cellular data networks for playback, change your preference under setting in the app." This will work for the CW (you can just use Plex Web on a couple different devices), but the NBC channel will only work on a limited number of Players (Android, Roku, iOS, and PlexWeb using Safari), so that may not be possible for you. I went in settings and then to the bottom to the nbc app and it's set to use cellular data so I'm not sure what else to change?

Then go to Settings > My Fire TV > Restart, Or you can also unplug and replug your device back in, Home button > Settings > Applications > Manage Installed Applications. If you are connected to wifi the phone will automatically use that system. Or at least as far as I am aware. So this solution works perfectly for those with the nVidia SHIELD Android TV as well! All the videos start playing, and play for usually a minute or more but then stop and that message appears. I usually suggest trying alternative Plex players first, to help isolate if the issue is with your Plex player, your PMS, or your network. So the channel is working. If you have a TV subscription that includes viewing or live streaming certain content/channels online (confirm with your provider; internet-only plans won't work) and are unable to load or are having streaming issues with the NBCUniversal apps on Amazon Fire TV devices, then please try the following workarounds: Note: It has come to our attention that some of our apps are not working on Fire unless the device is updated, especially in the case of newly purchased devices. I’m running the latest version of Plex Media Server (v0.9.15.2) and the Plex app version is 4.20.0.522 (on the nVidia SHIELD Android TV). Troubleshooting the NBC App on Amazon Fire TV Devices; Our Basic Troubleshooting for Roku; Mobile Device Troubleshooting. Home button > Settings > Applications > Manage Installed Applications then select the; NBC app then Force-Stop the app, then Re-open it, and Try again. When I click on the episode I get the error message "Sorry under your current setting you can only playback video on WiFi. (pastbin links make posting your logs easier). To answer your other question, we don’t get kicked out of the app - we just click “play” and then get that error message - then we go back to the selection screen. Is the Plex App for Android kicking you out of the entire app when you try to play a video from the NBC channel? Close the app by double clicking on the home botton, slide the mini screens until you see the NBC app then swipe up to close the app from memory. Every time we try to stream a show we get an error that reads “An error occurred while attempting to play this video. Actually nbc sports is the tv everywhere app for nbc sports network and other sports channels nbc owns including the regionals. Re: I'm in the NBC app trying to watch a show. You reference to “Please try restarting both the Plex Media Server and this app” is not the normal message a Plex player app should show, if it cannot play a video. I used to have a 2nd older version of the app installed, which I have since deleted, and that may have been the one I was using when I received the error that kicked me out of the app. I have used the channel a few times this week on my Roku and I just tried a couple random videos including one on my Android app. @srettinger This worked for me! Thanks! And do a reboot of PMS and then only try to access the videos with issue right before you pull the logs, it keep the logs small and only shows your current issue that way.

It would seriously be helpful if the client had some sort of fallback mechanism for scenarios like this, so that you wouldn’t have to disable the options (assuming they improve the experience otherwise). If you are having this problem, turns out you need to turn off both “Allow Direct Play” and “Allow Direct Stream” under Settings > Video (which itself is hidden under your username). Bumping this thread in hopes I can save some other poor soul hours of troubleshooting. After doing some further testing on all installed channels, NBC and CBC apps give the same error response - "An error occurred while attempting to play this video. All they have is an online form you fill out. Try turning off the experimental player or switching it to the opposite of whatever it is set to now. If you'd like to connect via cellular data networks for playback, change your preference under setting in the app." Troubleshooting NBC Activation on Your Device *Device activation is required on all connected TV devices except Amazon Fire devices Did you run into an issue while trying to activate your device or link your TV provider account to watch NBC? Powered by Discourse, best viewed with JavaScript enabled. I had finally given up on NBC working but after reading your post, I made those changes - and it worked. I had this same problem today and tried the options other posters suggested.

If you'd like to connect via cellular data networks for playback, change your prefere.

I've noticed it with video podcasts, Netflix streaming and Youtube streams. Once I did that NBC magically started working again. If you do this then you will be using up your data allowance when you do things that require data like watching a program unless you are connected via wifi. Then they send you an automated email reply saying they'll look into it. I'm in the NBC app trying to watch a show. I am using version 4.20.

You have some that play the same type of media that you are having issues with on other channels, so there does not sound like there is a pattern to it. A FireTV update this week completely broke NBC for me. Hi, ever since the latest update to Plex Media Server and the Plex app on the nVidia SHIELD Android TV (although this could just be a coincidence) the NBC channel no longer works. Being automatically logged into your TV provider and you don't know why?

And what version of the Plex App for Android are you using? Unfortunately because I do not use the Android app on a regular basis, I just assumed the app needed additional resources to play the video that the wimpy specs of my tablet did not have, so I never pursued the issue further. That kind of customer service is just frustrating....almost as frustrating as the app not working. CW and Showcase gave error messages “The media is not currently available.” when trying to stream a show - but guessing this could just mean that the service is temporarily down? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Please try restarting both the Plex Media Server and this app.” (that’s the full error message). We're having the same issues. This app isn't going anywhere however I agree they have to fix this bug. How to turn off experimental player in plex on android tv?

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