is carid legit
Dropshipping, broke multiple laws in false advertisement, included shipping dates. Not his fault, but was he being helpful or just upselling me on the more expensive 20″ option? I have about 10 emails hoing back and forth sent my vin they argued it was the wrong vin, sent a pic of the vin still wrong until i said check your work. There are better auto parts stores out there! If I could give less than a star I would. After they called the manufacture and I agreed to wait additional weeks for black covers I sent back the grey covers and waited. I'm calling my bank to claim charge back. Today I checked and now it looks like instead of a refund they debited my account again for $90. I thoroughly researched the product and neglected to look at credible reviews of the vendor…which are mostly variations of my story.

There is a cost for shipping as you can see below depending on the cost of each item on Dear Jose A., One thing we like, is CARid offers a 100% price match guarantee from any competitors website. Order billed on 7/7 with NO TRACKING. They called and offered me $124 back on my credit card, or the original $150 in online credit. I CALL BACK TODAY WITH CUSTOMER SERVICE AND SPOKE TO THIS LADY NAMED SAM AND EXPLAINED THE SITUATION AND SAID SHE WOULD PUT THE ORDER BACK IN AT THE SAME PRICE OF MY ORIGINAL ORDER. The product seems well made. Resolution division. Just had a run around with carid. Based on online customer reviews and reports on the Better Business Bureau, CARiD is most definitely a legit website that has been in operation for over 11+ years and has sold over 2 million car care products for all types of vehicles. They refused to fulfill the order. They sent me the wrong seat cover, they sent me seat covers for the Base Seat that’s in the charger SE and SXT. Ordered a set of rims for a new car . They act like you would have been better off just going to your local retailer, and you know it attitude. Beware worst customer service ever. I WILL UPDATE RESULTS WHEN THEY HAPPEN ? Sep 1, 2020, 12:27 PM You are taking a huge risk to purchase any items from them as they could come damaged or used or incorrect or however the manufacturer of the item chooses. Depending on where you live the shipping costs can also be quite high. Any manufacturer would be wise not to get in bed with CARiD. Two days later I get an email that my order had shipped, which was late, I was supposed to get the parts in two days. To get more information, please call our Sales line at 800-505-3274 ext 81. REI had a labor day sale going on. And I saw that CarID price matched. You didn’t do business with THEM?” Well, I did. Interactive with wheel design. So they price matched and everything was fine. Took me a week of phone tag before someone got ahold of me and was forced to use the online chat. Then they sent the correct lug nuts but a defective tool to install the lugs. That’s where everything started to go wrong. Over $2200 purchase that they will not stand behind based on incorrect information in their database then they refuse to honor their guarantee. Our professional Tech Support team will be glad to look into the issue and help you with getting a refund for the damaged merchandise. Even after confirmation that the manufaturer had received the items back in perfect condition, CARiD would not issue my full refund willingly.

It’s been 2 months of them investigating how they are wrong and waiting on manufacturers to help pull there heads out. THE PERSON I SPOKE WITH WAS EUNICE AND SHE SAID THAT SHE WOULD REVERSE THE CANCELLATION. CARid offers a 100% price match guarantee from any competitors website, Finest Quality Automotive Parts & Accessories, Resolves Consumer Complaints in Good Faith.

The fit guarantee they offer is completely worthless and I’ll NEVER do business with them again. Always a runaround but no refund or way to send back money’. They list items that will be delivered in 2 days that turn into 2 months. *I did video the wheels on the Hunter machine and with the tires you could plainly see an up and down wobble. Wasted 45 minutes with these idiots. This is a 3rd party seller of other companies inventory. We do the research and have developed relationships with some of the most reputable manufacturers in the business to be able to carry an extensive collection of car accessories for you to choose from.

I finally settled with them but this went on for 9 months. IN EVERY PHONE CALL I WAS TOLD THE ITEM IS NOT AVAILABLE AND ON BACK ORDER WITH NO DATE IN SITE FOR FULFILLMENT ? I placed and order for a dash kit in May. On 24SEP I called again and asked for the status of my order. If you want to get screwed, shop at CARiD. Our staff is full of energetic and enthusiastic representatives who enjoy speaking with customers and getting to know the products. Save my name, email, and website in this browser for the next time I comment. Delays shipping for weeks or even months. If your order goes smoothly, you may be OK. Everything from their support to their delivery. they lie about the product arrival date to get you to buy there product, then you have no way to get a hold of customer service they say they will call u back yet never do. Customer service reps like to get you off the phone and move on to their next victim.! Also price changes after purchase on tires. Terrible product and terrible customer service. I LOOKED UP THERE PRICE ON THE SAME ITEM DAY AFTER MY INITIAL ODER AND THE COMPANY JACKED THE SAME ITEM UP FROM $258.85 TO $341.36 A $82.51 DIFFERENCE. Customer service accused me of being my fault! I also ordered a center cap for my after market wheels and they were able to get it for me for a lot less than other websites. Now i have to pay shipping fees and my full return will not even be refunded. These guys are absolutely clowns with a computer. I was told I should have looked at it before installing it to ensure it fits. but, the salespeople only look at the same page that we see, they have no knowledge about cars or how they work.

Don’t be fooled by their flashy website, online chat, etc. Review re and carid has worked out decently for me, i have made about 10 orders for oem parts that i couldnt find anywhere else. I think management should at least know what is going on. Ordered a bumper for my truck was sent the wrong one, ordered a Go Rhino BR5.5 and received a BR10 it will not even fit my truck been trying for over a week to get the wrong one sent back and the correct one. Save your time and money purchase from anyone else. they gave the runaround and have made me go to different tire shops and waste my time and gas $295.00 ” tire shops are an hour from my house” they are trying to have them covered under warranty which means, I’ll get the right parts, but continue to pay for gas and time getting them put on, and payout of pocket for installation, and hopefully they don’t mess up my custom wheels and rims in the process.


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