Service completed a diagnostic and confirmed that we needed to replace the turbo for almost $5000. He even hung up on us during one of our phone calls. Mt. Our General Manager would really like to help turn your experience around. We filed complaints through BMW, autonation and BBB. Certain data and other content displayed herein is copyrighted by AutoNation, Inc. and / or third parties. you may end the process with the store anytime.
This dealer promise the best car buying experience as it is expected from a prestigious BMW dealership. Ian and Gary were very nice as well. This dealer promise the best car buying experience as it is expected from a prestigious BMW dealership. I ended up not purchasing the car that I was interested in (no fault to the dealership), but I wouldn't hesitate to work with them in the future. Kisco, NY area. They were able to adjust the cost to save $750. Some financing and lease offers may require substantial cash down payments. Stop by BMW of Mt. Our Mount Kisco shop simplifies getting new tires, car parts, and more.
and worst after i showed up at the dealer to pickup the car they didn't have for me, she ran out the door right pass my face as if she had never spoken to me. If you'd be willing, our General Manager would like to speak with you at (914) 614-0884 to discuss ways to improve your experience with our dealership moving forward. When we went in, they were not even close to busy. Kisco, NY 10549. It should not take us a month to either get our vehicle fixed OR to purchase a new vehicle. Betsy, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Even when we got in to heated discussions with the GM regarding our frustrations with the company she maintained her composure. There is no commitment to buy. After discussion, we realized that replacing the turbo and keeping the vehicle did not make sense. Sign Up, Already have an account? 375 lifetime reviews. I appreciated the hospitality and time Ian took to speak with me and make sure that everything was going smoothly. Ian and Gary were very nice as well. I am very happy that he picked up the phone, when I called to speak to someone in sales. I am dinging them one star because the repair prices are very high, but this is a well known problem with BMW … Regards, This and so much more was my horrible experience with BMW of Mt. Enter your registered email address to request a password reset link.
Over the past 2 weeks, we have spoken to multiple sale reps and even the GM, Ian, with no resolution.
I am very happy that he picked up the phone, when I called to speak to someone in sales. We also carry a large selection of used and pre-owned cars, trucks, SUVs, vans, and sports cars of all different makes, models, and years.
His responses were short and not pleasant in tone. We filed complaints through BMW, autonation and BBB. WA - Sales tax or other taxes, tag, title, registration fees, government fees, and $150 NEGOTIABLE DOCUMENTARY SERVICE FEE are not included in quoted price. We are a premier BMW dealership in Mount Kisco area serving White Plains, Stamford, and more. What happen with the car emon added to my insurance policy as a replacement to my current vehicle, the car that your financial officer decided to run my credit even thou they didn't have a car to sell me.. "There is nothing i can do for your about that Liz told me. I understand taking a break, but you can't tell me that you don't answer or reply to messages because you are too busy with customers coming in if this is what I am seeing. I totally understand this because it is the exact REASON why we need another car! Sales tax or other taxes, tag, registration fees, and government fees are not included in quoted price. We appreciate you taking the time to leave us a response, Catherine!
$3000 Owner Loyalty Bonus Cash on Coupe Competition, $1000 College Bonus Cash on Coupe Competition, $500 Military Bonus Cash on Coupe Competition, $4000 Military Bonus Cash on Coupe Competition, $500 Owner Loyalty Bonus Cash on SUV xDrive28i, $2000 Military Bonus Cash on SUV xDrive28i, $500 Military Bonus Cash on SUV xDrive28i, $1000 College Bonus Cash on SUV xDrive28i, $750 Owner Loyalty Bonus Cash on SUV xDrive30i, $1000 College Bonus Cash on SUV xDrive30i, $500 Military Bonus Cash on SUV xDrive30i, $2000 Military Bonus Cash on SUV xDrive30i, $1000 Owner Loyalty Bonus Cash on SUV M50i, $1000 Owner Loyalty Bonus Cash on SUV xDrive40i, $1000 Owner Loyalty Bonus Cash on SUV Base, $1000 Conquest Bonus Cash on SUV xDrive40i, $500 Military Bonus Cash on SUV xDrive40i, $3250 Military Bonus Cash on SUV xDrive40i, $1000 College Bonus Cash on SUV xDrive40i. Service 352-376-4551. Total bologne. Worst experience ever had a Luxury Car Dealer. But what about the car i was promised, the car I negotiated with Emon for days and was supposed to get that morning at 10am. These vehicles are labeled as ‘not for sale' at the dealership. I understand taking a break, but you can't tell me that you don't answer or reply to messages because you are too busy with customers coming in if this is what I am seeing. I of course couldn't believe these events so i went to speak with the sales manager about the situation, Lizz who couldn't provide a business car or anyway to ID her, told me yes the car was sold and that was that. Emon, our salesperson was very pleasant and remained professional the entire time. Mind you she didn't disclose the fact that the car had been sold till i showed up to pick it up. Parts 352-376-4551.
There is something wrong with this company as a whole. See specific State details below for taxes, tag, title, registration fees, government fees, and dealer services* We had to have it towed to Mt. Her GM on the other hand did not handle himself as well. On a positive, he apologized for the poor communication. 2853 North Main Street Gainesville, FL 32609. Meet the friendly, experienced staff of BMW of Gainesville, a BMW dealership in Gainesville, FL. Thank you for your review. Kisco in Mount Kisco today. (In addition, providers of data and other materials to AutoNation, Inc. or such third parties may have a copyright interest in and to such data to the extent that such data and other materials are subject to copyright protection under applicable United States laws.) Keith Kubat - Sales Manager, Eugene, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! I've been a loyal BMW costumer for over a decade with 3 cars purchase including my current vehicle. Whether you're looking for a BMW car dealership near me or a BMW service center near me, BMW of Mt. Kisco. But what about the car i was promised, the car I negotiated with Emon for days and was supposed to get that morning at 10am. Please contact the dealership for vehicle status and availability. We were requesting more money on our trade in. Schedule an appointment today! IL - Please contact the store by email or phone for details and availability of incentives. Unfortunately, the turbo blew. Douglas, thank you for your positive review. Total bologne. my lawyer is working on revising the events since Gary the finance officer coerced me into a credit application that wasn't needed for a car they didn't have. Was I wrong to trust Emon Ferdinand as she tells me she is the top sales person in the firm. Welcome to BMW of Mt. Keith Kubat - Sales Manager, Always pleased with services at BMW Mt Kisco Well as it happened Mrs. Ferdinand had been negotiating a car they had already sold. Ameya, thank you for taking the time to leave us feedback. Kisco, NY, 10549. I totally understand this because it is the exact REASON why we need another car! Our General Manager would really like to help turn your experience around. Read reviews by dealership customers, get a map and directions, contact the dealer, view inventory, hours of operation, and dealership photos and video. Kisco can find a loan to get you driving today. View inventory, schedule service, or give us a call at (914) 614-0884 today! The gentleman, Kevin, who communicated with us regarding service was informative and as helpful as he could be. And Mrs. Ferdinand well she did everything in her power to even avoid eye contact with me. I am in the market for a very specific car and BMW Mt Kisco had one with extremely low mileage.
The experience: After over 3 days of negotiation of going back and forth over the phone, text, calls, and emails we finally agreed to the purchased of a 2017 BMW X5. Up to $1295 destination freight charges not included for new Chevrolet, Buick, and GMC vehicles. Directions Irresponsible Save cars. However, the cost was way too high with the dealership and we were able to find someone else to complete the work for a much more affordable price. Be confident that you're getting a certified used vehicle that has passed AutoNation's multi-point inspection at BMW of Mt. Experience our new BMW vehicles on a test drive. The GM was trying to tell us that the amount we were quoted was a favor and it was worth less than that number. Warranty - At least a 12,000-mile / 12-month warranty on parts and labor. AS part of the negotiation the dealer would powder code the rims of the car so Mrs. Ferdinand tells me everything is on track and that she had sent the car to get detailed and rim coated.. a pickup date was set, calendar invite put in place and then came the day of the pickup. AZ - Sales tax or other taxes, tag, title, registration fees, government fees, and $499 dealer services fee are not included in quoted price. We appreicate our valued and loyal customers taking the time share their feedback on their latest visits with our dealerhsi...p. It has been a pleasure doing business with you, and we hope to see you again soon. What happen with the car emon added to my insurance policy as a replacement to my current vehicle, the car that your financial officer decided to run my credit even thou they didn't have a car to sell me.. "There is nothing i can do for your about that Liz told me. His demeanor was angry and aggressive in response to our month long saga. If you ever need help, just give us a cal. was certified and under warranty up until 3 months ago.
Don't hesitate to call us if you ever need anything. We buy vehicles of all makes and models. We have more than new BMW cars. Directions If you'd be willing, our General Manager would like to speak with you at (914) 614-0884 to discuss ways to improve your experience with our dealership moving forward. $2000 Owner Loyalty Bonus Cash on Sedan i xDrive, $1000 Conquest Bonus Cash on Sedan i xDrive, $500 Military Bonus Cash on Sedan i xDrive, $1000 College Bonus Cash on Sedan i xDrive, $3250 Military Bonus Cash on Sedan i xDrive. After 3 weeks of sending emails and leaving multiple voicemails with no response or limited response, we were forced to make an in person appointment.
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